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To ensure a smooth application process, please carefully follow the appointment timing rules for the Premium Lounge service.

Arrival and Attendance Policy

In accordance with the instructions of the German Federal Foreign Office, applicants must arrive within the allowed time window for their scheduled appointment.

• Late arrivals: You may arrive up to 29 minutes after your scheduled appointment time.
• More than 29 minutes late: If you arrive more than 29 minutes late, your appointment can no longer be accepted, and the Premium Lounge service will not be available. You will need to book a new appointment online through the official portal.
• Early arrivals: The Premium Lounge service cannot be provided before your scheduled appointment time. If you arrive early, you will be asked to wait until your appointment slot.