1Service Orders
In order to procure any Service to be provided by TLScontact, the Applicant is required to complete the following actions via the TLScontact website:
- register on TLScontact website and create an account,
- log in and fill in the online application form where applicable,
- book an appointment to submit the visa application at the Visa Application
Applicants may have the option, if available, to select Additional Services via the TLScontact website at the stage of booking an appointment, or book such Additional Services via the TLScontact call centre, or request such Additional Services directly whilst visiting the Visa Application Centre.
TLScontact may offer Additional Services related to the visa application process which require an additional fee to be paid at the Visa Application Centre or, if applicable, on the TLScontact website. The Additional Services are optional and do not guarantee that your visa will be granted or that your visa application will be processed in priority to other applications. A list of Additional Services offered by TLScontact is published on TLScontact website. You may find it under the following link: Added Value Services.
TLScontact will only accept a booking and order of the Services if the Applicant has previously confirmed, in such manner as TLScontact may determine, to abide by these terms and conditions whilst registering. Such confirmation constitutes the proof of the contract for provision of Services to You. A booking of Services shall not be deemed final until TLScontact has acknowledged acceptance of the order and has received full payment of the price of the visa application related fees.
TLScontact reserves the right to cancel or refuse any Service order if there is an existing dispute with the Applicant regarding the payment for previous Service orders.