For your protection, and to complete your application form on our website, you are required to confirm your phone number by entering a one-time password (OTP) received by SMS during the application process.

Why do you need my telephone number?

Your telephone number is used as a security measure to authenticate you as the unique user of your account in order to prevent the risk of fraudulent activities.

What is an OTP (One-time Password)?

OTP (One-Time Password) is a one-time auto-generated code sent to you by SMS. It is a security measure used to verify you as a user of the telephone number associated with your account. This code is valid for a one-time use and it will expire after a short period of time.

How to use OTP during the application process?

When you complete your online application form and click submit, you will be asked to verify your telephone number in the application by entering a 6-digit OTP sent to you by SMS.

Please make sure that you enter the code correctly and in a timely manner, as the code is valid for one hour, and one code can only be used once.

After you submit your OTP, you will receive a confirmation that your telephone number is verified and that you can proceed to booking an appointment.

In case you don’t receive your OTP, please see the ‘I didn’t receive my OTP. What can I do?’ for suggested solutions. You can request your OTP twice.

What telephone number format is accepted?

The telephone number format depends on your country code.

To enter your telephone number in the correct format please follow the format instructions given under the ‘Mobile number’ field in your application form.

We urge all applicants to enter their telephone number in the format according to the given instructions. Otherwise, they won’t receive the SMS containing their OTP.

I didn’t receive my OTP. What can I do?

If you didn’t receive your OTP, it could be due to the following reasons:

Incorrect telephone number - Make sure the telephone number you entered is correct;
Incorrect telephone number format – Please use the format according to the instructions given in the application form. The format depends on your country code;
Mobile network issues – Check your phone's signal and ensure that you're connected to a stable network;
Mobile provider restrictions - Make sure that your phone's "Do Not Disturb" mode is turned off and that you have not accidentally blocked the sender of the OTP.

If you still cannot receive your OTP, please write to us via the Contact us form or call our Call Centre number on the Contact Us page.

Frequently Asked Questions

Please read the information below carefully to find answers to your questions.

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