Frequently Asked Questions

What is the Consular Services Portal?

Do I need a Schengen visa?

Where can I apply for a visa?

What are Schengen visa, national visa and Airport Transit Visa?

Can someone else apply for a visa on my behalf?

How can I collect my passport?

What are the passport requirements?

Do I need to give my fingerprints again if I have already provided them for a previous Schengen visa?

What are the travel insurance requirements?

How do I book an appointment on the TLScontact website?

Cancellation & Refunds

How does the One Time Password (OTP) work?

How do I book an appointment on the TLScontact website?

Which visa types are affected by the new appointment allocation system?

What happens if I miss the notification for my appointment pre-booking?