Frequently Asked Questions

What is the Consular Services Portal?

How long does it take to obtain a visa?

How do I apply for a visa?

What can I do if the link to activate my personal account received by email doesn't work?

Why is my personal account blocked?

How can I make an appointment on the TLScontact website?

Why do I have to pay a service fee to TLScontact? What is this for?

How do I know if my passport is valid?

What can I do if there are no appointments available on the TLScontact website?

Are my identity photos compliant?

Is my travel insurance compliant?

Am I exempt from biometric data collection?

Can the Embassy or Consulate ask me to provide additional documents or information?

Do I need to give my fingerprints again if I have already provided them for a previous Schengen visa?

Are the additional services offered by TLScontact compulsory?

What is the Consular Services Portal?

Which web browsers are supported by the TLScontact website?

Can someone else submit my visa application for me?

Why do I have to pay the TLScontact service fee in advance to confirm my appointment?

Why do I receive a one-time password (OTP)?

I haven't received my one-time password (OTP). What should I do?

How do I collect my passport?

How can I make prepayment of the TLScontact service fee?

What should I do if I can't pay online or if my bank account has been debited several times?